Privacy Policy

This is the website of Cornwall Direct it is wholly owned by Iain Londesborough BSc and Lontec. Iain Londesborough is the Data Protection Officer for Cornwall Direct and is responsible for all data. If you have any questions or concerns about this policy or website, please email
This policy was updated Feb 2019
Please see

Cornwall Direct takes appropriate measures to safeguard the information it holds from unauthorised access or improper use.  We have a strict internal policy which all members of staff must abide by.


You have a right to see the information that we hold about you and you have the right to be forgotten
If you wish to see any information held on you or you or if you wish to be forgotten, then email  is protected by HTTPS
All the information we receive about you is in accordance with the Data Protection Act 1998.  This information is used to process your order and to develop a better online relationship and service.  This information includes:

  • Your name
  • Your address and telephone number
  • Your email address
  • Your card details

Cornwall Direct will never collect sensitive personal data about you.

At Cornwall Direct, customers are our business.  It is our business to protect the privacy of the customer.

We do not send random marketing emails to personal email addresses (spam).

Information supplied to Cornwall Direct will not be: Auctioned, sold, lent or otherwise divulged to any third party. Customers confidentially will be maintained at all times in your dealings with Cornwall Direct.

As a customer of Cornwall Direct you have the right to see information held about you, and have it corrected if it is wrong.

Data breaches

If we have a data breach, then we will inform you within 72 hours and sort out the situation

Again please email if you have any concerns

Newsletters and email sign ups

We will not pass your details onto third parties.

Our recipient lists are stored by MailChimp.

MailChimp – all data is stored on a secure server in the USA for the purposes of email newsletter distribution. Under the terms of their Private Policy, they endeavour not to, under any circumstances, contact people on our lists, market to people on our lists, sell our lists, or share our lists with any other party, except as required by law or, regarding contacting, except in response to a complaint  or other communication directly from an individual on one of our lists. If you would prefer that your data is not stored in this manner, you have the right to opt out from further communications at any point.

Cornwall Direct take the permission to use your details very carefully its only between you and us and not anyone else!

Again if you are not happy i.e. receiving emails that you didn’t ask for then please email and he will sort it


As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see this Wikipedia article on Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

The Cookies We Set

If you create an account with us, then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However, if you are still looking for more information email